Three things to settle
BoomerangBet Casino: Your withdrawal is waiting on verification
Our licence requires every player to be identified, and the team here usually completes the check within 31 hours of receiving your documents.
Six lines
Verified first, withdrawal after
This table settles who runs the check and what it costs you in time.
| Item | Detail |
|---|---|
| Who checks | Boomerang Bet Limited |
| Under which licence | Gibraltar Regulatory Authority, RGL 091 |
| How long | 31 hours |
| When it is mandatory | At the latest before the first withdrawal |
| Where to send questions | [email protected] |
| Minimum age checked | 18+ |
Four moves
You have opened the documents section
Use this walkthrough while the upload window is open in front of you.
Before you reach for the camera
Look in your account area for the documents section, and note which of the three items still shows as outstanding before you reach for your phone camera.
Why was my photo rejected?
Photograph the identity document in daylight with all four corners inside the frame, and check afterwards that no glare hides the portrait or the number.
Proof the method is yours
Show the payment method you used, with your name visible on it, and cover any middle digits so only the outer ones and the brand stay readable.
Send once, then wait
Send the set once and wait; the team replies within 31 hours, so avoid re-uploading the same file while the review is still open.
What each one proves
Know what each copy must show
Read this before you scan, so every copy lands right the first time.
Photo ID
| Document | Confirms | Must show |
|---|---|---|
| Confirms | Your name, face and date of birth | |
| Must show | All four corners, portrait readable, no glare |
Proof of address
| Document | Confirms | Must show |
|---|---|---|
| Confirms | Where you live now | |
| Must show | Issued recently, shows your name and full address |
Payment method confirmation
| Document | Confirms | Must show |
|---|---|---|
| Confirms | The method belongs to you | |
| Must show | Your name, outer digits, brand visible |
Selfie with ID
| Document | Confirms | Must show |
|---|---|---|
| Confirms | A live person holds the document | |
| Must show | Face and document in one clear frame |
Three Moments
When will BoomerangBet Casino ask me for documents?
Your Age Confirmed Early
Age is the first thing a licensed operator must confirm, so a request can arrive as soon as your account opens, before you have done much of anything.
The Cashout Point
Because money leaves the account at that point, the Gibraltar licence requires proof of who you are and how you paid before any payout is released.
Clearing Up Mismatches
Details that differ between your profile and the identity document, such as a maiden name or an old street, prompt a fresh request until the two agree.
Five Papers
Be ready to show where your funds began
Same patient way of explaining things, applied to the money question that follows verification.
A casino holding Gibraltar Regulatory Authority licence RGL 091 must, by the terms of that licence, ask where deposited money originated. Boomerang Bet Limited asks every player the same way; the question is routine bookkeeping, never a suggestion that you did anything wrong.
Papers you may be asked for
Depending on your answer, the team names one or two of the following:
- Recent bank statement
- Payslip or employer letter
- Notice of assessment
- Proof of a property sale
- Pension or benefit letter
Resubmission
The papers that bounce back, and the small fix
Scan this before you resend anything, and the second upload usually ends the matter.
One Name, One Address
The name or address on the paper has to match the profile you gave the casino, and older records often do not. Use a recent document showing your current address Ask support to update your profile first
Show The Whole Page
An edge cut off by the frame, a glare across the photo panel, or a corner hidden by a finger leaves the checker unable to confirm the details. Lay the document flat on a dark surface Step back until every corner shows
Photo Instead Of Capture
A captured screen image can be altered in ways a photograph cannot, so the team cannot accept it as proof of anything. Photograph the physical document itself Leave out filters and edits entirely
Mid-check now
Something in your check gone sideways?
A document of mine was turned down, so what now?
+
Rejections usually come from a blurred edge, a glare patch or a corner cut off, so reshoot in even light against a dark surface. Send the fresh copy to [email protected] and the team reviews it in turn. Nothing is lost by trying again.
Do the pictures have to be taken with a real camera?
+
Phone shots are accepted, because a steady hand and good light matter far more than the device. Lay the card flat, hold the handset still and let autofocus settle before you tap. Scans work just as well if you have a printer nearby.
Can I keep playing before I send anything in?
+
At the latest your first withdrawal waits on the check, though the casino may ask at registration or at your first deposit, so have the papers ready early. Waiting until a win is sitting there only adds delay to a moment you want to enjoy.
How long will the check take once everything is in?
+
Allow up to 31 hours from the moment clear copies arrive, and often far less. Queues build over weekends and public holidays, so a Friday night upload can take longer. You will hear from the team either way.
Are my documents safe once I hand them over?
+
Files travel over 256-bit SSL encryption and are seen only by staff who run the checks. We hold no more than the review needs and never publish or sell what you send. Ask [email protected] if you want detail on how it is handled.
What happens if I have changed my name since my ID?
+
Send the identification you hold alongside the paper that records the change, such as a marriage or deed poll certificate. A mismatch between account and document is what stalls a review, so bridging it upfront saves a round trip. The verification team will tell you if anything else is needed.